Privacy policy

Executive Distributors Privacy Policy 2014

At Executive Distributors, your privacy is paramount.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Executive Distributors is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Executive Distributors is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information
We collect information for a number of reasons including:

• To deliver products or services to you
• To complete other transactions with you or on your behalf
• To better understand your requirements and preferences
• Improve our service
• Provide offers that are of greater interest or benefit to you

How we collect this information
We collect information in a number of ways:

• When you order goods or services, particularly when those products are delivered
• When you leave goods with us for repair
• If you open an account with us
• If you pre-order products or services
• When you shop at our warehouse and use a credit card.

What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

• Name
• Address
• Delivery address
• Phone number
• E-mail address
• ABN and company details
• Transaction information.

Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as finance companies, major delivery companies, out-sourced call centres, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.

In these circumstances, Executive Distributors will ensure that these third parties undertake to protect your privacy.

If you would like to access or update your personal information, write to our customer service department at 14-16 Croft Crescent, 7SD Business Park, Toowoomba, QLD, 4352. We prefer to receive written requests as in many cases this assists us to verify your identity.

Direct marketing
If you receive marketing offers from Executive Distributors and do not wish to receive them in the future, please call our customer service centre on 07 4613 4455.

Access
If you would like to access or update your personal information, write to our Customer Service department at 14-16 Croft Crescent, 7SD Business Park, Toowoomba, QLD, 4352.. We prefer to receive written requests as in many cases this assists us to verify your identity.

Security
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

You can request a copy of the Privacy Policy by calling our Customer Service Department on 07 4613 4455.