Webstore Returns Policy
For Delivery within the Brisbane and Toowoomba Metropolitan area, Free Standard Delivery applies on orders with a total purchase price of $80 plus GST and over (except for Goods that require Special Delivery). Standard delivery fee of $9.95 applies to all orders with a total purchase price of under $80 plus GST in these areas.
For Delivery within Warwick, Gatton and the Lockyer Valley area, Free Standard Delivery applies on orders with a total purchase price of $100 plus GST and over (except for Goods which require Special Delivery). Standard delivery fee of $9.95 applies to all orders with a total purchase price of under $100 plus GST in these areas.
For Delivery to Dalby, Millmerran and Goondiwindi Free Standard Delivery applies on orders with a total purchase price of $150 plus GST and over (except for Goods which require Special Delivery). Standard delivery fee of $9.95 applies to all orders with a total purchase price of under $150 plus GST in these areas.
For Delivery in all other areas not listed above please contact our Customer Service Team. For Delivery in all other areas not listed above, Executive Distributors will at its own discretion issue a quotation for Delivery upon receipt of the online order.
Residential Deliveries – Please note that a $25+GST Residential Delivery Surcharge will apply in addition to the freight charge if the delivery location is not a commercial address.
The average delivery times for Standard delivery are:
Returns & Exchanges
We know it can sometimes be hard to choose the right items online and we want to make sure you're completely happy with your purchasing experience with Executive Distributors. So we've made the process of returning anything that's not suitable as easy as possible. When an item is unsuitable for your use, please contact us. If approved, you will receive a Return Authorization Documentation (RAD) and you can return it to our warehouse at 14-16 Croft Crescent, 7SD Business Park, Toowoomba, QLD, 4350. We charge a 10% handling fee and freight, on approved change of mind returns. When there is an error on our part or with the product supplied, we aim to fix your problem fast and free. The exception is items that are ordered in especially for you, which can be discussed case by case.
Change of mind Returns: we ask that:
Please note there are some excluded merchandise (including food products and indent items) that we cannot accept change of mind returns on.
In Store returns
Provided you have a RAD, and organized a time, you are welcome to deliver the goods to our warehouse. Remember to bring your tax invoice with you as proof of purchase (a copy on your smart phone will do).
Returns by mail/courier
If approved with a RAD, and returning to our warehouse isn't the most convenient option for you, we've made returning by courier as painless as possible. Simply contact our Customer Service team who will give you further instructions on how to go about your return. The process is fairly straight forward:
We aim to have all courier/post returns processed within 7 days
Faulty or damaged items
If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team on 07 4613 4455 who will make it right as quickly as possible!
For more details on our Returns and Exchanges please see our full returns policy below.
Full returns policy
11.1 The Customer must inspect the Goods/Equipment on delivery and must within forty eight (48) hours of delivery notify Executive Distributors in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods/Equipment as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow Executive Distributors to inspect the Goods/Equipment.
11.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
11.3 Executive Distributors acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
11.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Executive Distributors makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods/Equipment. Executive Distributors’ liability in respect of these warranties is limited to the fullest extent permitted by law.
11.5 If the Customer is a consumer within the meaning of the CCA, Executive Distributors’ liability is limited to the extent permitted by section 64A of Schedule 2.
11.6 If Executive Distributors is required to replace the Goods under this clause or the CCA, but is unable to do so, Executive Distributors may refund any money the Customer has paid for the Goods.
11.7 If the Customer is not a consumer within the meaning of the CCA, Executive Distributors’ liability for any defect or damage in the Goods is:
(a) limited to the value of any express warranty or warranty card provided to the Customer by Executive Distributors at Executive Distributors’ sole discretion;
(b) limited to any warranty to which Executive Distributors is entitled, if Executive Distributors did not manufacture the Goods;
(c) otherwise negated absolutely.
11.8 Subject to this clause 11, returns will only be accepted provided that:
(a) the Customer has complied with the provisions of clause 11.1; and
(b) Executive Distributors has agreed that the Goods are defective; and
(c) the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and
(d) the Goods are returned in as close a condition to that in which they were delivered as is possible.
11.9 Notwithstanding clauses 11.1 to 11.8 but subject to the CCA, Executive Distributors shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
(a) the Customer failing to properly maintain or store any Goods/Equipment;
(b) the Customer using the Goods/Equipment for any purpose other than that for which they were designed;
(c) the Customer continuing the use of the Goods/Equipment after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
(d) the Customer failing to follow any instructions or guidelines provided by Executive Distributors;
(e) fair wear and tear, any accident, or act of God.
11.10 Executive Distributors may in its absolute discretion accept non-defective Goods for return in which case Executive Distributors may require the Customer to pay handling fees of up to ten percent (10%) of the value of the returned Goods plus any freight costs.
11.11 Notwithstanding anything contained in this clause if Executive Distributors is required by a law to accept a return then Executive Distributors will only accept a return on the conditions imposed by that law
We will be closed from 12pm on Friday 23rd December 2016 until 8am Tuesday 3rd January 2017.
Orders must be received by 5pm Thursday 22nd December 2016 to be processed before the break. Any orders received during the break will be processed on our return.
Please ensure you order enough stock prior to this date to last you for our closure period. Please feel free to leave messages on our message bank or to email us during the interim and we will attend to these upon our return in 2017.
The Executive Distributors team look forward to working with you again in the New Year.